Dear user,
My Support module will be decommissioned by April 1st . You must use the Business Portal website: with the account that has been created and sent to you by end of January.
An important message!


As previously communicated, the new Business Portal is taking over your current web site and we are thrilled to announce it now.

Alcatel-Lucent Enterprise Business Portal is available at the following URL: and will provide you with your usual accesses and contents:

  • Documentation Library
  • Software Files Repository
  • Service Requests Management
  • Technical Knowledge Center

As referenced user, you should have got an email to inform you about this evolution and 2 new emails with your account login and password. So if you didn’t see any email check your SPAM/JUNK box to ensure you didn’t miss these important ones.

See you there soon,
Your ALE Technical Support team

Alcatel-Lucent Enterprise Service and Support

Alcatel-Lucent Enterprise
Service and Support